1. Information We Collect

When you visit Mithila Masala, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device and Analytics Information: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and basic interaction data collected through tools such as Google Analytics.
• Order Information: name, billing address, shipping address, payment information (processed securely by Razorpay), email address, and phone number.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you via email or WhatsApp (https://wa.me/919876543210).
• Screen our orders for potential risk or fraud.
• Improve store performance, product discovery, and customer support based on aggregated usage patterns.

3. Sharing Personal Information

We share Personal Information only with service providers needed to operate the store. For example, we use Razorpay to process payments securely and Google Analytics to understand site usage. We do not store your full credit card details or UPI PINs on our servers.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@mithilamasala.com or by phone at +91 98765 43210.