Free shipping on prepaid orders above Rs. 999
Shipping Policy
We process orders carefully and share tracking details when they are available from the courier partner.
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Note: Freshly ground or made-to-order batches may require additional processing time before dispatch. Any extended timeline will be shown on the product page or communicated by support.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to courier logistics, weather, address issues, public holidays, or other operational conditions outside our control.
Once tracking details are available, they will be updated in your account order page and on the Track Order page. If needed, our support team may also share tracking details through email or WhatsApp.
Courier tracking activation and delivery scan updates are controlled by the courier partner and may take some time to appear after dispatch.
We offer Cash on Delivery (COD) for orders below ₹1499. Please ensure someone is available at the shipping address to pay the exact amount to the courier executive. Refusal of COD orders upon delivery may affect future COD availability.
Because spices and masalas are consumable food products, opened packages cannot be returned. Please review product details, ingredients, quantity, and delivery information carefully before checkout.
If your package arrives damaged or you receive an incorrect item, contact support as soon as possible with your order details, package photos, and product photos. Our team will review the issue and guide you on the next step.
If you have any questions about our shipping policy, please contact us at support@mithilamasala.com.
