Free shipping on prepaid orders above Rs. 999
No Return & No Refund Policy
Because spices and masalas are consumable food products, we cannot accept general returns after dispatch or opened-package returns.
All orders placed on Mithila Masala are considered final. We do not accept returns, exchanges, or refunds for change of mind, incorrect product selection, quantity mistakes, address mistakes, or personal preference after checkout.
Please check product details, quantity, delivery address, phone number, and payment method carefully before placing the order.
Spices, masalas, herbs, and seasonings are consumable food products. For food safety, hygiene, and quality-control reasons, we cannot accept products back after a package has been opened, used, tampered with, or improperly stored.
If your order arrives damaged, has a missing item, or contains a wrong item, contact us within 48 hours of delivery. Please share your order ID, package photos, product photos, and a short description of the issue.
After review, we may offer a replacement, correction, or refund where appropriate. This exception can apply to an opened package only when the evidence clearly shows transit damage, leakage, contamination, or an incorrect product.
Once an order has entered preparation or dispatch processing, cancellation may not be possible. If you need help with a newly placed order, contact support as early as possible with your order ID.
For COD orders, please ensure someone is available at the delivery address to receive the package and pay the exact order amount. Repeated refusal of COD orders may affect future COD availability.
For damaged, wrong, or missing item support, contact us at support@mithilamasala.com or WhatsApp us at our support line.
